Your appointment time is reserved just for you. A late cancellation or missed visit leaves a hole in our therapists' day that could have been filled by another patient.

We require 24 hours notice for any cancellations or changes to your appointment. Clients who provide less than 24 hours notice, or miss their appointment for any reason (including illness), will be charged a cancellation fee equal to the full amount of their missed appointment to the credit card on file.

This policy is strictly applied out of respect for the time of our therapists.

We provide couples treatments, both massages and facials, at the same time but in separate rooms. This allows each person to select their desired treatment, which can be the same or different than their partner's. We do not have couple's packages, but you can each choose one of our existing packages to enjoy at the same time.

We do not direct bill any insurance provider, but provide you with an insurance receipt that allows you to claim back an amount in line with your coverage terms.

To be eligible for insurance receipts:

(1) the treatment has to be a massage (including face massage) or lymphatic drainage by an RMT; or

(2)the treatment has to be cupping or acupuncture by our naturopathic doctor.

NO facials or medical aesthetic treatments qualify for insurance receipts.

We have both RMTs and non-RMT's on staff. All RMT's are identified by "RMT" in their name. Please choose carefully when booking your treatment to ensure you get the practitioner you desire.

Our Face Pilate's treatment and face massages & lymphatic drainage, when performed by an RMT, are insurance eligible. They are true massages and not facials.

If you are looking for a facial, please ensure you book a facial.

There is limited on-street parking right by AMAN Spa. However there is street packing along Church Street and Wellington Street, and there are parking garages in the neighbourhood within walking distance. If down town is busy, parking can be challenging, so please plan accordingly.

You can book an appointment for another person if you have relationship permissions enabled in your own Jane Profile. You can choose to book multiple appointments, even at the same time, under your Jane Account and then assign the treatment to another person either before or on the day of the appointment.

You can also book for your child, or have them create an account on Jane to book their own treatments. Anyone under 14 must have a parent/guardian consent to the treatment and come to the treatment. Anyone between 14-18 can book their own appointment subject our assessment of their informed consent absent parent/guardian consent.

NOTE that you are responsible for the cancellation fee if your other person cannot show up or wishes to cancel or change their appointment within the 24 hour cancelation period.

All our facials and spa enhancements are pregnancy safe absent any special allergies or intolerance you may have.

To get a full body massage while pregnant you have to be past your first trimester.

You can get our "Weight Off Your Feet", "Zen Headspace", and "Hand in Knead", 30-minute massages while in your first trimester.

Any massages book within your first trimester will be cancelled on your arrival and the cancellation charge will apply.