FAQs

Your visit to AMAN Spa begins the moment you step through our doors. We invite you to arrive a few minutes before your scheduled appointment to settle in and complete your intake forms, if you haven’t already done so online.

You will be warmly welcomed by our receptionist and asked to relax in our serene waiting area—a quiet sanctuary designed to help you begin unwinding. Here, you may enjoy a selection of complimentary tea or a light snack as you transition into a state of calm. If you need to use the washroom, this is the perfect time to do so, ensuring that every minute of your treatment is dedicated to your care.

At your appointment time, your therapist will come to greet you and escort you to your treatment room. Your treatment time officially begins at this moment of pickup or your scheduled treatment time. Once inside the room, your therapist will describe the service you will be receiving, review any important details noted on your intake form, and take a moment to understand your specific needs and preferences for the session.

Your therapist will then step out, giving you privacy to undress to your comfort level and settle onto the treatment table. After a few moments, they will return and begin your experience, delivering your treatment with intention, skill, and presence. The session concludes precisely at your scheduled end time—for example, a 60-minute treatment will conclude 60 minutes after pickup.

Following your service, your therapist will check in with you, step out once again to allow you to get dressed, and then meet you in the waiting area for any final guidance or after-care recommendations.

To complete your visit, our receptionist will assist you with payment and ensure you leave feeling renewed, supported, and deeply cared for—until your next AMAN Spa escape.

Please make sure you arrive before your appointment start time and complete the intake forms before you arrive (or arrive at least 10 minutes early to fill out the forms in person). If you arrive late, we cannot extend the end time of your appointment and your appointment will be cut short.

Your appointment time is reserved just for you. A late cancellation or missed visit leaves a hole in the therapists' day that could have been filled by another patient. As such, we require 24 hours notice for any cancellations or changes to your appointment. Patients who provide less than 24 hrs notice, or miss their appointment, for any reason **(including illness)**, will be charged the cancellation fee of the full service(s) amount to the credit card on file.

Your treatment time starts on the time it is scheduled for you. So if you have a 2 pm appointment, your treatment time starts at 2 pm. Your treatment time ends after the period of time it is broken for passes. If you booked a 60 minute treatment for 2 pm, then your treatment time ends at 3 pm.

If you are late, or need to fill out your intake forms in person, or have to use the bathroom, and this takes us past your start time, we can't change the treatment time. Your treatment will still end at the time originally scheduled.

Your treatment time includes your intake and assessment, as well as your undressing time. This can take anywhere between 5-10 minutes. This means that for a 60 minute session, 55-50 minutes will be hands on.

After your treatment time ends, you can get dressed and ready for what your day holds next for you. Your therapists will meet you in the waiting area, and then get back to preparing the room for the next guest.

We do not direct bill any insurance provider, but we will provide you with an insurance receipt that allows you to claim back an amount in line with your coverage terms. Please ensure you check eligibility requirements with your provider as all are different.

To be eligible for insurance receipts:

(1) the treatment has to be a massage (including Face Pilates™) or lymphatic drainage by an RMT; or

(2)the treatment has to be cupping or acupuncture by our naturopathic doctor.

NO facials or medical aesthetic treatments qualify for insurance receipts.

We have both RMTs and non-RMT's on staff. All RMT's are identified by "RMT" in their name. Please select your practitioner carefully if you wish to have an RMT.

We provide couples treatments, both massages and facials, at the same time but in separate rooms. This allows each person to select the best treatment for them, especially when needs and preferences differ.

We do not have couple's packages, but you can each choose one of our existing packages to enjoy at the same time.

There is limited on street parking right by AMAN Spa. However there is street packing along Church Street and Wellington Street, and there are parking garages in the neighbourhood within walking distance.

We are located in a lively part of downtown, so parking can be challenging; please plan ahead as late arrivals mean a shorter treatment.

You can book an appointment for another person if you have relationship permissions enabled in your own profile though our online booking system. You can choose to book multiple appointments at the same time under your account and then assign the treatment to another person either before or on the day of the appointment by emailing or calling us.

You can also book for your child or have them create an account on our booking system to reserve their own treatments. Anyone under 14 must have parent/guardian consent for the treatment and accompanied by them. Anyone between 14-18 can book their own appointment subject our assessment of their informed consent and don't necessarily need parent/guardian consent.

NOTE that you are responsible for the cancellation fee if your other person cannot show up or wishes to cancel or change their appointment within the 24 hour cancelation period.

To get a full body massage while pregnant you have to be past your first trimester.

You can get our "Weight Off Your Feet", "Zen Headspace", and "Hand-in-Knead", 30-minute massages while in your first trimester.

Any other treatments booked within your first trimester will be cancelled upom your arrival and the cancellation fee will apply.

All sales of products and services, including gift cards, are final. No returns or exchanges are possible.