Terms and Conditions of Access and Service

By accessing our website, placing and order, or making a reservation, you are agreeing to our terms of service.

All web site design, text, graphics, content and the arrangement thereof and all software, unless otherwise specified herein, are the copyrighted work of AMAN Spa. All Rights Reserved.

Permission is hereby granted to electronically copy and to print portions of this Web site for the sole purpose of placing an order to AMAN Spa or use thereof as a resource, provided that appropriate copyright notices are contained therein. Software is made available for downloading solely for use the end users in strict accordance with the software’s associated License Agreement. Any other use of the content of this Web site or any part thereof, or any reproduction or redistribution of the software not in accordance with the License Agreement, is expressly prohibited by law and may result in severe civil and criminal penalties. All violators will be prosecuted to the maximum extent possible.

AMAN Spa MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND WITH RESPECT TO THIS WEB SITE OR ANY OF THE CONTENTS CONTAINED THEREIN FOR WHATEVER PURPOSE AND HEREBY DISCLAIMS ALL SUCH REPRESENTATIONS AND WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, THE ACCURACY OR COMPLETENESS OF ANY INFORMATION ACCESSIBLE VIA THIS WEB SITE. IN NO EVENT SHALL AMAN Spa BE LIABLE FOR ANY SPECIAL, INDIRECT OR CONSEQUENTIAL DAMAGES OR ANY DAMAGES WHATSOEVER RESULTING FROM LOSS OF USE, DATA OR PROFITS, REGARDLESS OF THE CIRCUMSTANCES.

 

THE DOCUMENTS AND RELATED GRAPHICS PUBLISHED IN THIS WEB SITE COULD INCLUDE TECHNICAL INACCURACIES OR TYPOGRAPHICAL ERRORS. CHANGES ARE PERIODICALLY ADDED TO THE INFORMATION HEREIN. PRICE AND AVAILABILITY INFORMATION IS SUBJECT TO CHANGE WITHOUT NOTICE AT ANY TIME.

Except as specifically stated on this Web site, neither AMAN Spa nor any of its management, employees or other representatives will be liable for any damages arising out of or in connection with the use of this Web site. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, loss of profit, loss or damage to property and claims of third parties, regardless of the circumstances.

 

This Web site may contain hyperlinks to Web sites operated and owned by parties other than AMAN Spa. Such hyperlinks are provided solely for your reference only and AMAN Spa makes no representations or warranties with respect to such sites or the contents contained therein. Any hyperlinks to third party Web Sites does not imply any endorsement of the material contained therein or any association to the respective operators and owners of same.

AMAN Spa sales are final and AMAN SPA will not provide a refund or exchange of any items after purchase. Once shipped, all materials and products are at risk of the purchaser.  

AMAN SPA Ltd. (“AMAN Spa”) endeavours to protect your personal information. This privacy policy informs you of our practices regarding the treatment of the information we collect from you online (e.g., through our websites). 

 By providing your personal information to AMAN Spa, you signify your acceptance of the terms of use and agree that AMAN Spa may collect, use, and disclose your personal information as described herein.

 

What we do with your information

 

  • When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
  • When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
  • Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.
  • We use the order information collected to communicate logistical matters of scheduling your appointments with us, respond to questions, comments, and other requests, screen our orders for potential risk or fraud, conduct internal research and development, improve our websites to better serve you, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

 

Consent

 

  • How do you get my consent?
  • When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
  • If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
  • How do I withdraw my consent?
  • If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at info@hammamspa.ca or mailing us at: Hammam Spa 602 King Street West, Toronto, ON, M5V 1M6, Canada

Disclosure

 

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

 

AMAN Spa does not disclose your personal information to third parties without your consent, unless permitted or legally compelled to do so (by court testimony, interrogation, request for documents, subpoena, request for civil investigation or other similar proceeding pursuant to an order of a court of competent jurisdiction, or in order to comply with applicable conditions imposed by a government agency or other regulatory authority, or other legal obligations).

 

We may transfer personal information that we collect or that you provide as described in this policy to contractors, service providers, and other third parties we use to support our business (such as analytics and search engine providers that assist us with website improvement and optimization) and who are contractually obligated to keep personal information confidential, use it only for the purposes for which we disclose it to them, and to process the personal information with the same standards set out in this policy.

We may process, store, and transfer your personal information in and to a foreign country, with different privacy laws that may or may not be as comprehensive as Canadian law. In these circumstances, the governments, courts, law enforcement, or regulatory agencies of that country may be able to obtain access to your personal information through the laws of the foreign country. Whenever we engage a service provider, we require that its privacy and security standards adhere to this policy and applicable Canadian privacy legislation.


Security and Retention

 

The security of your personally identifiable information is important to us and AMAN Spa is committed to handling such information carefully.

 

We have taken reasonable administrative, technical and physical safeguards to protect against unauthorized access, use, modification and disclosure of personal information in our custody and control. We routinely use malware scanning. Your personal information is maintained on networks designed to be secure and is accessible only to a limited number of individuals who have special access rights to these systems and who are required to keep the information confidential. In addition, any sensitive or credit information you provide is encrypted using SSL technology.

 

All transactions are processed through a gateway provider and are not stored or processed on our servers.

 

Unfortunately, the transmission of information via the Internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our websites. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on our websites.

 

Except as otherwise permitted or required by applicable law or regulation, we will only retain your personal information for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. Under some circumstances we may anonymize your personal information so that it can no longer be associated with you. We reserve the right to use such anonymous and de-identified data for any legitimate business purpose without further notice to you or your consent.

 

PAYMENT

 

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.

 

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

THIRD-PARTY SERVICES

 

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

 

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

 

In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

 

As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.

 

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

LINKS

 

When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

SECURITY

 

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

 

AGE OF CONSENT

 

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

CHANGES TO THIS PRIVACY POLICY

 

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

 

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at finance@amanspa.ca or by mail at AMAN Spa

[Re: Privacy Compliance Officer] [100a – 47 Colborne Street, Toronto, ON, M5E 1E3, Canada]

Please make sure you arrive before your appointment start time and complete the intake forms before you arrive (or arrive at least 10 minutes early to fill out the forms in person). We cannot start a treatment without completed intake forms.

If you arrive late, we cannot extend the end time of your appointment and your appointment will be cut short. Your appointment time is reserved just for you. A late cancellation or missed visit leaves a hole in our therapists’ day that could have been filled by another patient.

We require at least 24 hours notice for any cancellations or changes to your appointment. Clients who provide less than 24 hours notice, or miss their appointment for any reason (including illness), will be charged the full amount of their missed appointment to the credit card on file.