FAQs

Please make sure you arrive before your appointment start time and complete the intake forms before you arrive (or arrive at least 10 minutes early to fill out the forms in person). If you arrive late, we cannot extend the end time of your appointment and your appointment will be cut short.

Your appointment time is reserved just for you. A late cancellation or missed visit leaves a hole in the therapists' day that could have been filled by another patient. As such, we require 24 hours notice for any cancellations or changes to your appointment. Patients who provide less than 24 hrs notice, or miss their appointment, for any reason **(including illness)**, will be charged the cancellation fee of the full service(s) amount to the credit card on file.

We do not direct bill any insurance provider, but we will provide you with an insurance receipt that allows you to claim back an amount in line with your coverage terms. Please ensure you check eligibility requirements with your provider as all are different.

To be eligible for insurance receipts:

(1) the treatment has to be a massage (including Face Pilates™) or lymphatic drainage by an RMT; or

(2)the treatment has to be cupping or acupuncture by our naturopathic doctor.

NO facials or medical aesthetic treatments qualify for insurance receipts.

We have both RMTs and non-RMT's on staff. All RMT's are identified by "RMT" in their name. Please select your practitioner carefully if you wish to have an RMT.

We provide couples treatments, both massages and facials, at the same time but in separate rooms. This allows each person to select the best treatment for them, especially when needs and preferences differ.

We do not have couple's packages, but you can each choose one of our existing packages to enjoy at the same time.

There is limited on street parking right by AMAN Spa. However there is street packing along Church Street and Wellington Street, and there are parking garages in the neighbourhood within walking distance.

We are located in a lively part of downtown, so parking can be challenging; please plan ahead as late arrivals mean a shorter treatment.

You can book an appointment for another person if you have relationship permissions enabled in your own profile though our online booking system. You can choose to book multiple appointments at the same time under your account and then assign the treatment to another person either before or on the day of the appointment by emailing or calling us.

You can also book for your child or have them create an account on our booking system to reserve their own treatments. Anyone under 14 must have parent/guardian consent for the treatment and accompanied by them. Anyone between 14-18 can book their own appointment subject our assessment of their informed consent and don't necessarily need parent/guardian consent.

NOTE that you are responsible for the cancellation fee if your other person cannot show up or wishes to cancel or change their appointment within the 24 hour cancelation period.

To get a full body massage while pregnant you have to be past your first trimester.

You can get our "Weight Off Your Feet", "Zen Headspace", and "Hand-in-Knead", 30-minute massages while in your first trimester.

Any other treatments booked within your first trimester will be cancelled upom your arrival and the cancellation fee will apply.

All sales of products and services, including gift cards, are final. No returns or exchanges are possible.